Storage Maze Hill Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Maze Hill provides storage, removal, packing, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company requesting or receiving services from Storage Maze Hill.
Services means any storage, removal, packing, loading, unloading, transport, handling, or associated services provided by Storage Maze Hill.
Goods means the items that the Customer asks us to store, remove, transport, or otherwise handle.
Contract means the agreement between Storage Maze Hill and the Customer for the provision of Services, incorporating these Terms and Conditions.
Site means any premises, property, building, unit, storage facility, or location at or from which the Services are carried out.
2. Scope of Services
Storage Maze Hill provides storage and removal services for household and commercial Goods, including packing, loading, unloading, and transportation. The precise scope of the Services will be set out in our written quotation, booking confirmation, or service agreement.
We reserve the right to decline to provide Services if, in our reasonable opinion, the work requested is unsafe, unlawful, outside our normal operating capabilities, or involves prohibited Goods.
3. Booking Process
All bookings are subject to availability and must be confirmed by Storage Maze Hill. An enquiry or estimate does not constitute a confirmed booking.
To make a booking, the Customer must provide accurate and complete information, including the addresses for collection and delivery, access details, the nature and approximate volume of Goods, any special handling requirements, and preferred dates.
We may provide an estimated quotation based on the information supplied. We reserve the right to amend the quotation or charge additional fees if the information provided is incomplete, inaccurate or changes prior to, or on, the service date.
A booking is only accepted when we issue a written confirmation or otherwise expressly accept the Customer's order. At that point, a binding Contract comes into force and these Terms and Conditions apply.
4. Estimates, Quotations and Additional Charges
Unless expressly stated as a fixed price, any quotation or estimate is based on the information supplied by the Customer and on normal access conditions. Quotations are valid for a limited period as stated on the quotation or, if none is stated, for 30 days.
We may apply additional charges where:
Access is significantly more restricted than described by the Customer, such as where there are long carrying distances, stairs, or parking limitations.
The volume or weight of Goods exceeds the amount originally declared or reasonably anticipated.
There are delays outside our control, including waiting for keys, completion delays, or third party delays.
Additional Services are requested by the Customer, such as packing, unpacking, dismantling, reassembly, or storage extension.
Extra handling is required due to the condition or fragility of the Goods, or due to unusual size or weight.
5. Payments and Charges
Unless otherwise agreed in writing, all charges for Services are payable in advance or at the time of booking. For ongoing storage, charges are normally payable monthly or as specified in the storage agreement.
We may require a deposit or full prepayment before confirming the booking. Any balance must be paid by the due date stated on the invoice, confirmation, or service agreement.
Payment must be made in cleared funds using an accepted payment method. We do not accept payment in cash by post or any method that has not been expressly agreed in advance.
If payment is not received by the due date, we may:
Withhold or suspend Services, including refusing to load, transport, or deliver Goods.
Exercise a lien over the Goods, meaning we may retain them until all outstanding sums are paid.
Apply interest on overdue amounts at a reasonable commercial rate until payment is made in full.
Recover from the Customer all reasonable costs of collection of overdue sums.
6. Cancellations and Changes
The Customer may cancel or amend a booking by giving us written notice. The following cancellation terms will normally apply unless otherwise agreed in writing:
If cancellation is received more than a specified number of working days before the scheduled service date, any prepayments may be refunded, less any non recoverable costs incurred by us. The relevant number of days will be stated in the quotation or service confirmation.
If cancellation is received within a shorter notice period, a cancellation fee may be charged. This may be a percentage of the quoted price or a set minimum charge, reflecting the time reserved, costs incurred and resources allocated.
If the Customer postpones or changes the service date, we will use reasonable efforts to accommodate the change, but this cannot be guaranteed and may be subject to additional charges.
If we need to cancel or postpone Services due to circumstances beyond our reasonable control, such as severe weather, accidents, legal restrictions, or operational issues, we will notify the Customer as soon as reasonably practicable and offer an alternative date. We will not be liable for any indirect losses arising from such cancellation or postponement.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have full legal ownership of, or authority over, the Goods and the right to request the Services.
Preparing the Goods for removal or storage, unless packing services have been specifically ordered and paid for.
Ensuring that Goods are packed safely and suitably for transport and storage, with fragile items clearly identified.
Arranging suitable parking, permits, and access at all collection and delivery points, and informing us of any restrictions such as low bridges, narrow roads, or loading time limits.
Being present or represented by an authorised person during loading and unloading, unless otherwise agreed in advance.
Checking the property at the end of the removal to ensure no Goods have been left behind.
Notifying us promptly of any changes to contact details, addresses, or other important information.
8. Prohibited and Restricted Goods
The Customer must not submit for removal, transport or storage any Goods that are illegal, dangerous, explosive, corrosive, hazardous, environmentally harmful, contaminated, perishable, or otherwise unsuitable. This includes but is not limited to:
Gas bottles, fuel, oil, chemicals, paints, aerosols, and flammable materials.
Firearms, ammunition, weapons, or any items requiring special licences or consents.
Cash, securities, precious metals, jewellery, or valuable documents, unless we have expressly agreed in writing to handle such items.
Live animals, plants, or other living organisms.
Waste, rubbish, or items intended for disposal rather than storage or transport.
Any items whose possession or movement would breach applicable laws or regulations.
If any such prohibited or restricted Goods are submitted without our knowledge, we may at our discretion refuse to handle them, arrange for their disposal, or require the Customer to remove them, and the Customer will be liable for any related costs, loss, damage, or claims.
9. Waste Regulations and Disposal
Storage Maze Hill operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and do not provide routine household rubbish removal unless expressly agreed.
The Customer is responsible for ensuring that any items presented as waste are suitable for lawful disposal and are not hazardous. If we agree to remove items for disposal, additional charges will apply, which may reflect sorting, transport, and disposal fees.
We reserve the right to refuse to take any items that we reasonably suspect are hazardous, contaminated, illegally dumped, or would require special licences or facilities to handle.
The Customer must not abandon waste at our Sites or leave waste on pavements, communal areas, or neighbouring properties in connection with our Services. Any costs or penalties arising from incorrect disposal or breach of waste regulations by the Customer will be recoverable from the Customer.
10. Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, is subject to the limitations in this section.
We will not be liable for any loss or damage arising from:
Faulty or inadequate packing by the Customer when packing services have not been provided by us.
Inherent defects, vulnerabilities, or natural deterioration of the Goods, including wear and tear.
Failure to secure or protect appliances, equipment, or furniture as recommended by the manufacturer.
Acts or omissions of the Customer or any third party over whom we have no control.
Events outside our reasonable control, including but not limited to weather conditions, traffic, accidents, or acts of public authorities.
For any loss or damage for which we are legally liable, our liability will, to the fullest extent permitted by law, be limited to the lower of the current market value of the Goods or a reasonable per item or per consignment limit as set out in our quotation or storage agreement.
We will not be responsible for any indirect, special, or consequential loss, including loss of profit, loss of use, loss of opportunity, or emotional distress, whether arising in contract, tort, or otherwise.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter which cannot lawfully be excluded or limited.
11. Claims and Notice of Loss or Damage
The Customer must inspect the Goods and the premises as soon as reasonably practicable after completion of the Services.
If the Customer believes that there has been loss of or damage to Goods, or damage to property, they must notify us in writing as soon as possible, providing reasonable details of the alleged loss or damage.
Any claim for loss or damage must be made within a reasonable period from the date of the relevant Services or from the date when the loss or damage was or ought reasonably to have been discovered. We may reject claims that are unduly delayed or where we have not been given a fair opportunity to investigate.
The Customer must retain the damaged Goods and any relevant packaging for inspection and must cooperate with our reasonable requests for information, including photographs, descriptions, and evidence of value.
12. Storage Terms
Where storage Services are provided, the following conditions apply in addition to the rest of these Terms and Conditions.
Storage charges are payable in advance for each storage period, which may be monthly or as otherwise agreed. We may review storage charges periodically and will give reasonable notice of any changes.
The Customer must not store prohibited or dangerous Goods. We may open and inspect any container or item in storage if we reasonably suspect a risk to safety, property, or compliance with law.
Access to stored Goods is by appointment or within stated opening hours, and may be subject to reasonable administration charges. We may require proof of identity and written authority before releasing Goods.
If storage charges remain unpaid, we may exercise a lien over the Goods and, after giving appropriate notice, may sell or dispose of them in order to recover outstanding sums, in accordance with applicable law. Any surplus after deducting charges and reasonable costs will be held for the Customer.
13. Insurance
We maintain appropriate business insurance in connection with our operations. This may not automatically cover the full value of the Customer's Goods.
The Customer is strongly advised to arrange adequate insurance cover for their Goods during removal and storage, including for accidental damage, loss, and events beyond our control, and to confirm with their insurer that such cover is in place.
Any insurance arranged by us on behalf of the Customer will be subject to the terms of the relevant policy, which will take precedence over these Terms and Conditions in relation to insured risks.
14. Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws. Personal data provided by the Customer will be used for the purposes of administering bookings, providing Services, handling payments, managing accounts, and complying with legal obligations.
We may share necessary personal data with trusted third parties such as payment processors, insurers, and subcontractors where reasonably required to provide the Services. We will take reasonable steps to ensure that such third parties protect personal data appropriately.
15. Subcontracting
We may use subcontractors to perform some or all of the Services. Where we do so, we will remain responsible to the Customer for the proper performance of the Contract, subject to the limitations set out in these Terms and Conditions.
16. Variation and Severability
We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless the Customer agrees in writing to a later version.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Maze Hill.
18. Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation, or service agreement issued by us, constitute the entire agreement between Storage Maze Hill and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings.
The Customer acknowledges that they have not relied on any representation or statement not expressly set out in the Contract, but nothing in this clause limits or excludes liability for fraudulent misrepresentation.
